E9000 CH221 error message unable to communicate with GPU because it is insufficiently powered when using nvidia display card command nvidia-smi

Publication Date:  2015-03-02 Views:  1260 Downloads:  0
Issue Description

Version:
Server: E9000
Blade:CH221
Display card:nvidia GRID
Version:not related

Symptom:
・customer installed nvidia GRID display card, when using command “nvidia-smi”, error message reported “unable to communicate with GPU because it is insufficiently powered”


Alarm Information
no alarm
Handling Process

Debug method:
1. Get type of display card from customer, check if we have it in compatibility list
2. Check if there are some alarms in iMana.
3. Let customer check if there are come GPU power cable didn’t connected. Also show the customer which slot is for GPU cable
Below position 23 is the slot to install GPU cable

Root Cause
Root Cause:
Customer didn’t install the power cable
Solution
Solution:
    Install the GPU power cable correctly regarding the picture provided to customer.
Suggestions
no

END