Failure to Cancel the CFU Service

Publication Date:  2015-04-21 Views:  96 Downloads:  0
Issue Description
A user dials *57*TN# to register the call forwarding unconditional (CFU) service. The service takes effect. Then the user dials #57# but fails to cancel the service.

Figure 3-2 shows the network.

Figure 3-2 Network for canceling the CFU service

Handling Process
Step 1 Run the show sip convert23tosharp switch command to check whether the function of converting the number sign (#) is disabled.

Step 2 If the function is enabled, run the config sip convert23tosharp flag off command to disable it.

Step 3 If the fault persists, contact Huawei technical support engineers.

Root Cause
The possible cause is that the SoftCo configuration is incorrect.