On two PCs connected to the SoftCo9500, the SoftCo Console Systems are installed. The SoftCo is in the V100R002C03 version. The IP addresses of the PCs are 10.62.10.200 and 10.62.10.201. Figure 3-3 shows the network.
Figure 3-3 SoftCo Console system network
When a customer uses the Console system, the one-way voice blocking fault occurs. That is, PC2 can hear the voice from PC1 but PC1 cannot hear the voice from PC2 after a call is established.