FAQ-Why Is the Busy Tone Played After I Dial a Phone Number

Publication Date:  2015-05-06 Views:  220 Downloads:  0
Issue Description
Why Is the Busy Tone Played After I Dial a Phone Number?
Solution
(Versions later than V200R002C00) The possible reasons are:
  • The local call prefix is not correctly configured.
When you call a local phone number, the busy tone indicates the local call prefix is not configured or incompletely configured. Ensure that the following mandatory parameters of the call prefix are configured correctly: call-type, digit-length, and prefix.
  • The called party's number does not exist.
Run the display voice pbxuser or display current-configuration command to verify that the called party exists and the mandatory parameters of dialno including port and telno are configured.
  • The called party has configured the call restriction services.
Run the display voice pbxuser or display current-configuration command to verify that the called party has configured the call restriction services such as call rejection and selective call acceptance.

If the fault persists, contact Huawei technical support personnel.

(V200R002C00 and earlier versions) The possible reasons are:
  • The local call prefix is not correctly configured.
When you call a local number, the busy tone indicates the local call prefix is not configured or incompletely configured. Ensure that the following mandatory parameters of the call prefix are configured correctly: enterprise, dn-set, centrex, prefix, call-type, maximum-length, and minimum-length, and the enterprise, dn-set, and centrex are consistent with planned information about the calling and called parties.
  • The called party's number does not exist.
Run the display voice dialno or display current-configuration command to verify that the called party exists and the mandatory parameters of dialno including pbxuser, port, and dn-set are configured.
  • The called party has configured the call restriction services.
Run the display voice dialno or display current-configuration command to verify that the called party has configured the call restriction services such as call rejection and selective call acceptance.
If the fault persists, contact Huawei technical support personnel.

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