S2600T, unsing windows 7 can not perform NAS initialization using ISM tool kit

Publication Date:  2015-06-15 Views:  371 Downloads:  0
Issue Description

Device : S2600T

Version : V100R005

software : ISM_ServiceTool

version :  V100R001C03SPC700

Symptom : ISM Toolkit problem while deploying NAS. I have installed the ISM_ServiceToolV100R001C03SPC700 on my laptop having windows 8. It installs successfully but it is not able to detect storage and NAS

Alarm Information

ISM toolkit not able to detect storage and NAS

Handling Process

- asking customer what is the type of windows 7 OS it is 32 bit or 64 bit ? answer : windows 7 64 bit

- checking whether windows 7 compitable with ISM_ServiceTool  V100R001C03SPC700 or not ?

Root Cause

ISM_ServiceTool  V100R001C03SPC700 is compitable with windows 7 32 bit for NAS initialization.

ISM_ServiceTool  V100R001C03SPC700 is not compitable with windows 7 64 bit for NAS initialization.

Solution

NAS initialization succeded using ISM_ServiceTool  V100R001C03SPC700 running on windows 7 32 bit.

Suggestions

only windows Xp 32 bit or windows 7 32 bit or windows server 2003 32 bit supported for array initialization using ISM service tool

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