After an IPC Is Connected to the eSpace IVS Platform, It Goes Online, Stays Online for a Period, and Goes Offline Unexpectedly

Publication Date:  2015-06-26 Views:  156 Downloads:  0
Issue Description
Applicable Models:
All IPC models.

Symptom:

The power of an IPC is supplied from an ONU device. After the IPC is connected to the eSpace IVS platform, it goes online, stays online for a period, and goes offline unexpected. Live video of the IPC cannot be displayed on the eSpace IVS platform. The web page of the IPC cannot be accessed. However, the IPC can be pinged.
Handling Process
Step 1 Check whether the IPC is grounding.
  • If yes, go to Step2.
  • If no, ground the IPC properly.
Step 2 Check whether the ONU device is grounding.
  • If yes, contact your service provider for assistance.
  • If no, ground the ONU (MA5626) properly.
Note:
The ONU device must be properly grounding. If the safety ground terminal of the ONU device is not connected to any reliable ground cable, there might be electric leakage from the ONU device. The electric charge from electric leakage may be released to the IPC, which may lead to IPC fault after a certain period.

Step 3 Check whether the fault is rectified.
  • If yes, no further operation is required.
  • If no, contact your service provider for assistance.
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Root Cause
The possible causes are as follows:
  • The IPC is not grounding.
  • The ONU device is not grounding or is not properly grounding.

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