IPC Live Video Images Cannot Change from Black/White to Color

Publication Date:  2015-06-26 Views:  153 Downloads:  0
Issue Description
Applicable Models:
The fault occurs on:
 eSpace IPC5811-WD-Z20
 eSpace IPC2811-WD-Z20

Symptom:

The Day/Night mode parameter under ISP parameters of the IPC is set to Automatic. However, the live video images of the IPC cannot change from black/white to color even when there is sufficient light.
Handling Process
Step 1 Log in to the IPC web page as the admin user.

NOTE:
For details about the default password of the admin user, see the user guide for the device.

Step 2 Choose Settings > Channel Configuration > ISP Parameters.

Step 3 Set Backlight compensation to Disable.

Step 4 Check whether the fault is rectified.
  • If yes, no further operation is required.
  • If no, contact your service provider for assistance.
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Root Cause
The backlight compensation function is enabled for the IPC.

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