The IP Camera Cannot Be Upgraded

Publication Date:  2015-06-27 Views:  144 Downloads:  0
Issue Description
Applicable Models:
This fault may occur on all IPC models.

The IP Camera Cannot Be Upgraded.
Handling Process
Step 1 Verify that the network cable is properly connected.
  • If yes, go to Step 2.
  • If no, ensure that the network port, network cable, and routing or switching device between the PC and the IPC are normal.
Step 2 Verify that the web management system can be accessed.
  • If yes, go to Step 3.
  • If no, check the network setting is properly set.
Step 3 Obtain the correct upgrade package and upgrade the IP camera again.

For details about how to get the correct upgrade package and upgrade steps, see How Should I Upgrade an IPC on Its Web Page or How Should I Upgrade an IPC Using Commands.

Step 4 Check whether the fault is rectified.
  • If yes, no further operation is required.
  • If no, contact your service provider for assistance.
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Root Cause
  • The network is disconnected or the settings are incorrect.
  • The upgrade package is incorrect.

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