An IPC Fails to Go Online After Being Upgraded

Publication Date:  2015-06-27 Views:  103 Downloads:  0
Issue Description
Applicable Models:
eSpace IPC2601-P

Symptom:

IPCs are upgraded from Smart IPC V100R001C10 to eSpace IPC V100R001C11 in batches on the platform. When you query the status of the IPCs, the status is displayed as being upgraded. However, you cannot access the web pages of the IPCs.
Handling Process
Step 1 View the message.dbg log file of an IPC.

Step 2 Check whether the log file contains the following information:

ERR:|ptz_business.c:2458|serial port set parameter enStopbit: 2 error 
ERR:|ptz_business.c:614|PTZ SerialPortPara error!
ERR:|copra.c:757|Control thread exit, Now Release Driver Lib Begin.
  • If yes, go to Step2.
  • If no, contact your service provider for assistance.
Step 3 Use SSH to log in to the IPC as the admin user, copy the default.xml file in /usr/app/bin to the local computer, and delete the default.xml file from /usr/app/bin.

NOTE:
For details about the default password of the admin user, see the user guide for the device.

Step 4 Change the network parameter values in the local default.xml file to the values planned for the live network and save the file as a new default.xml file.

Set MeshType to 0, DhcpEnable to 0, and MeshDoubleSpeed to 3. Set IPAddress, Netmask, Gateway, and FirstDNSAddress based on the data plan of the IPC.

Step 5 Place the new default.xml file to /usr/app/bin of the IPC.

Step 6 Run the cd /usr/setting command.

Step 7 Run the rm config* command.

The system deletes all files whose file names start with config from /usr/setting.

Step 8 Run the reboot -f command.

The IPC restarts.

Step 9 Access the web page of the IPC again and set platform connection parameters.

Step 10 Log in to the IPC through SSH, delete the new default.xml file from /usr/app/bin, and copy the original default.xml file back to the directory.

Step 11 Check whether the fault is rectified.
  • If yes, no further operation is required.
  • If no, contact your service provider for assistance.
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Root Cause
The stop bit ranges of the PTZs of the two versions are different so that the IPC software fails to be started after being upgraded.

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