An IPC Fails to Register with the Platform

Publication Date:  2015-06-27 Views:  147 Downloads:  0
Issue Description
Applicable Models:
All IPC models.

Symptom:

After you add an IPC to the platform, the IPC's status is offline; however, you can access the IPC on your PC.
Handling Process
Step 1 Check whether connection parameters are correctly set on the IPC.
  • If yes, go to Step 2.
  • If no, modify connection parameter settings on the IPC.
For connection parameter settings on the IPC, see the user manual for the IPC of the mapping version.

Step 2 Check whether connection parameters are correctly set on the platform.
  • If yes, contact your service provider for assistance.
  • If no, go to Step 3.
Step 3 Reconfigure the connection parameter settings on the platform.

For connection parameter settings on the platform, see related document for the platform.

Step 4 Check whether the fault is rectified.
  • If yes, no further operation is required.
  • If no, contact your service provider for assistance.
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Root Cause
The possible causes are as follows:
  • Connection parameters are incorrectly set on the IPC.
  • Connection parameters are incorrectly set on the platform.

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