All Boards Are Displayed In Grey on the U2980/U2990 Simulated Panel

Publication Date:  2015-06-29 Views:  201 Downloads:  0
Issue Description
On the CDE client, all boards are displayed in grey on the U2980/U2990 simulated panel.
Handling Process
1. Log in to the CDE client. For details, see Logging In to the OMU Client.
2. Run the LST DEVNO command on the UAP NE and view the value of Device No.
3. Verify that the device ID specified by the DIP switches on the subrack is the same as the value of Device No.
If the device ID specified by the DIP switches on the subrack is different from the value of Device No, the CDE client fails to connect to the U2980/U2990. For details about how to set the DIP switches, see U2980/U2990 Device ID.For details about how to set the DIP switches, see U2980/U2990 Device ID in the eSpace CC Product Documentation
If the device IDs are different, run the SET DEVNO to change the value of Device No. About 5 minutes later, the board status is displayed correctly on the CDE client.
4. If the fault still persists, obtain help through the channels described in Help Channels.
Root Cause
The U2980/U2990 device ID configured on the CDE client is different from the device ID specified by the DIP switches on the subrack. 

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