Failure to Call Phone Numbers with the 0 and 00 Prefixes Using the Agent Client System

Publication Date:  2015-06-29 Views:  210 Downloads:  0
Issue Description
The outgoing call prefixes 0 and 00 have been configured on the unified gateway. However, the agent fails to call phone numbers with the 0 and 00 prefixes using the Agent Client system.
Handling Process
1. Log in to the web configuration console as a VDN administrator.
2. Assign the National Outgoing Call and International Outgoing Call to the role to which the agent belongs.
3. If the fault still persists, obtain help through the channels described in Help Channels.
Root Cause
The agent has not right to call the phone numbers with the 0 and 00 prefixes.
 By default, the CTI platform identifies the called phone number starting with 0 as a national toll call. The agent can call the phone number starting with 0 after being assigned the National Outgoing Call right.
 By default, the CTI platform identifies the called phone number starting with 00 as an international call. The agent can call the phone number starting with 00 after being assigned the International Outgoing Call right.

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