Abnormal Status of the Agent Gateway, ICS Gateway, or ICS Client

Publication Date:  2015-06-30 Views:  200 Downloads:  0
Issue Description
On the System Running Status page in the Agent Management system, the Agent Gateway, ICS Gateway, or ICS Client status is different from the actual one.
Handling Process
The methods of rectifying the fault for the Agent Gateway, ICS Gateway, and ICS Client are the same. The following example describes how to rectify the fault for the Agent Gateway.
Table 4-1 Error log and solution

Root Cause
 The JMS authentication port of Agent Management changes, Agent Gateway, ICS Gateway, or ICS Client is not timely restart.
 The JMS authentication port is occupied on the Agent Management, Agent Gateway, ICS Gateway, or ICS Client.
 The Agent Gateway, ICS Gateway, or ICS Client fails to connect to the Agent Management system using the Java Messaging Service (JMS).

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