FAQ-What Can I Do If the Indicator Is Orange and the Endpoint Fails to Start Up

Publication Date:  2015-08-06 Views:  189 Downloads:  0
Issue Description
When I powered on the endpoint, the indicator turned orange, and the endpoint failed to start up. What can I do?
Solution
Use the bootrom system to upgrade the endpoint. For details about the procedure, see How Can I Use the Bootrom System to Upgrade My Endpoint?

If the problem persists, move the endpoint to another place and power on the endpoint again.
  • If the endpoint starts up correctly, the cause of the issue is that the power supply of the original installation site is insufficient. Check the original power source or power cable.
  • If the endpoint still cannot start up, contact the videoconferencing system administrator or your Internet service provider.

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