FAQ-Unable to Perform Remote Video Loopback

Publication Date:  2015-08-06 Views:  204 Downloads:  0
Issue Description
When a point-to-point call is placed between two HD terminals, the main video protocol on the terminals is set to Auto. A message indicating that The loopback test cannot be performed due to protocol inconsistency. is displayed when a remote video loopback is performed.
Solution
The audio and video codecs on the two terminals are different, though the main video protocol on the terminals is set to Auto.

Solution: set the main video protocol and formats on the two terminals to consistent values.

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