FAQ-Speakers Do Not Play Sound

Publication Date:  2015-08-10 Views:  165 Downloads:  0
Issue Description
The cable connection is correct, but the speakers do not play any sound.
Solution
Step 1 Verify that the dual in-line package (DIP) switches above Room on the speaker hosts are all at the upper positions, as shown in Figure 3-1.

Figure 3-1 Correct settings of the speaker hosts' DIP switches




Step 2 Log in to the telepresence host web interface. On the displayed page, right-click Audio Ports and choose Diagnose from the shortcut menu. Click the Automatic Test Tone tab and click Start, as shown in Figure 3-2.

If you hear the test tone (tick and clank sounds), the speaker hosts' settings and cabling are correct.

Figure 3-2 Automatic Test Tone tab




NOTE:
To turn off the test tone, click Stop.

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