Codec Upgrade Failure

Publication Date:  2015-08-11 Views:  156 Downloads:  0
Issue Description
After a codec is upgraded using the upgrade tool, "Failed" is displayed on the upgrade tool, and the codec cannot restart.
Handling Process
Use the bootrom system to implement the upgrade.

    Before the upgrade, power off the codec. Set switch 1 to ON and retain the current settings for switch 2. Power on the codec. The default codec IP address is Then upgrade the normal system.

Step 1 Run the Ping command to check the network communication between the computer used for the upgrade and the codec, as shown in the Figure 5-5.
If the computer fails to communicate with the codec, ensure that the IP addresses of the computer and codec are in the same network segment.

Figure 5-5 Running the Ping command

Step 2 Telnet to the codec using the user name and password debug. Then run main enableupg 1.

Step 3 Perform the upgrade.

1. Open the upgrade tool, as shown in Figure 5-6.

Figure 5-6 Upgrade tool

2. Set the upgrade parameters:

 Upgrade File: Select the codec's system file TP3206_VCT.dat.
 Product Type: Select VCT.
 Select Reboot.
 Remote Terminal IP Address: Enter the codec IP address

Step 4 Click Upgrade. When prompted, enter the upgrade password api.

Figure 5-7 Upgrade in progress

If the upgrade succeeds, the dialog box shown in Figure 5-8 is displayed.

Figure 5-8 Upgrade success

Step 5 Set DIP switch 1 on the codec to off.

The codec restarts to load the normal system.
Root Cause
An error occurs during the upgrade.