Datastation client log in but prompt password wong

Publication Date:  2015-11-13 Views:  726 Downloads:  0
Issue Description

a customer site, customer use Datastantion client to log in, but prompt password wrong. customer can not remember password.

Datastation V100R001C040SPC013


Alarm Information
none
Handling Process

1. stop Datastation service by icd user

</home/icd/datastation/bin>dststop

2. back up/home/icd/datastation/bin/DSUsers.txt

</home/icd/datastation/bin>cp DSUsers.txt DSUsers-bak.txt

3.get the matched Datastation version software DSUsers.txt file, upload this file to /home/icd/datastation/bin to replace the old one by icd user with binary mode.

4. start Datastation service

</home/icd/datastation/bin>dststart

5. use the Datastaion client to log in with default password.

Root Cause
the customer forget the password
Solution

1. stop Datastation service by icd user

</home/icd/datastation/bin>dststop

2. back up/home/icd/datastation/bin/DSUsers.txt

</home/icd/datastation/bin>cp DSUsers.txt DSUsers-bak.txt

3.get the matched Datastation version software DSUsers.txt file, upload this file to /home/icd/datastation/bin to replace the old one by icd user with binary mode.

4. start Datastation service

</home/icd/datastation/bin>dststart

5. use the Datastaion client to log in with default password.

END