How Can I Do If Importing a License File Fails?

Publication Date:  2016-11-28 Views:  66 Downloads:  0
Issue Description
How Can I Do If Importing a License File Fails?
Solution
Importing a license file may fail because of an incompatible tool version, incorrect license file, incorrect network, or incorrect gateway. To rectify the fault, perform the following operations:
• Upgrade the tool version to the desired one.
• Ensure that the license file is correct and the SN used is consistent with that of the storage device.
• If the PC is connected to several networks, disconnect or disable network ports that are not used for deployment.
• Ensure that the gateway vendor is correct: Log in as user support to the file engine using the IP address of the file engine's management network port and execute cat/opt/HS/conf/product.ini to ensure that vendor is huawei and gateway is yes. If the gateway vendor remains incorrect, execute /opt/HS/factory/scripts/n8000_init.sh on each node and set the gateway vendor to HWG using the serial ports. Then restart all nodes and perform the previous operation again.

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