最后更新时间:2018-09-04 17:25:37     点击数:2157次
HCNA-CC Certification validates the knowledge and skills required for basic configuration and maintenance of the contact centers of small- and medium-sized enterprises.

HCNA-CC covers but is not limited to:
eSpace CC Solution
eSpace CC Deployment and Configuration
eSpace CC Basic Service Commission, including gateway service, agent service, IVR service, CMS service and BIR service
eSpace CC Routine Operation and System Maintenance

HCNA-CC certification shows proven thorough understanding of eSpace CC solution technologies, master the configuration and management of U2980, gent service, IVR service, CMS service and BIR service, used in medium and small-sized enterprises, mastery of the technologies for SME contact centers.

With HCNA-UC certified engineers, enterprises gain a basic understanding of communications technologies and contact centers, and are able to perform basic configuration on and troubleshooting on Huawei contact center systems.

Exam Code Exam Name Exam Fee Exam Outline Mork Exam
H11-831 HCNA-CC (Huawei Certified Network Associate - Contact Center) 200 USD Exam Outline Mork Exam
Certification Exam Classroom Training e-Learning Course Training Plan
H11-831  HCNA-CC Training Material -- Training Plan
With the advances of ICT technologies, Huawei certification content will be updated and optimized irregularly. Recertification can renew the validity of a certificate, and ensure that certification complies with the latest development trend of ICT technologies.

Re-Certification Method:

Certification Period of Validity Vaildity of Recertification Recertification Method Period of Invalidity
HCNA-CC Three years Three years


Same as initial certification
Remarks: Within period of validity, new certificate is valid through three years starting from its certification date.
Certification Procedure:
Certification Procedure