HCNA-CC  

最后更新时间:2017-10-25 14:25:04     点击数:796次
认证概述
HCNA-CC Certification validates the knowledge and skills required for basic configuration and maintenance of the contact centers of small- and medium-sized enterprises.

HCNA-CC covers but is not limited to:
eSpace CC Solution
eSpace CC Deployment and Configuration
eSpace CC Basic Service Commission, including gateway service, agent service, IVR service, CMS service and BIR service
eSpace CC Routine Operation and System Maintenance

HCNA-CC certification shows proven thorough understanding of eSpace CC solution technologies, master the configuration and management of U2980, gent service, IVR service, CMS service and BIR service, used in medium and small-sized enterprises, mastery of the technologies for SME contact centers.

With HCNA-UC certified engineers, enterprises gain a basic understanding of communications technologies and contact centers, and are able to perform basic configuration on and troubleshooting on Huawei contact center systems.

认证前提条件
N/A
考试及费用
Exam Code Exam Name Exam Fee Exam Outline Mork Exam
H11-831 HCNA-CC (Huawei Certified Network Associate - Contact Center) 200 USD Exam Outline Mork Exam
推荐培训
Certification Exam Classroom Training e-Learning Course Training Plan
H11-831  HCNA-CC Training Material -- Training Plan
重认证
With the development of network technologies, the contents of Huawei Certification are also updated or optimized from time to time. Through re- certification, we can ensure the effectiveness of the certification. In addition, it indicates that Huawei Certification is keeping pace with the latest trend of network technologies.

Re-Certification Method:

Certification Period of Validity Vaildity of Recertification Recertification Exam Period of Invalidity
HCNA-CC Three years Three years


Before the certification expires, pass any current HCNA exam from the following: H12-211(R&S),H12-711(Security),H12-311(WLAN),H12-111(IoT),H11-811(UC), H11-831(CC),H11-851(VC),H13-511(Cloud),H13-811(Cloud Service),H13-611(Storage),H13-711(Big Data)
or
Before the certification expires,pass any current HCNP exam from the following: H12-221~223(R&S),H12-721~723(Security),H12-321~322(WLAN),H11-828(UC),H11-848(CC),H11-861(VC),H13-522~524(Cloud),H53-821(Cloud Service DevOps),H13-621~623(Storage),H13-721~723(Big Data)
or
Before the certification expires,pass any current HCIE Written/Lab/Interview from the following: H12-261~263(R&S),H12-731~733(Security),H11-879~881(EC),H13-531~533(Cloud),H13-629~631(Storage),H12-931~933(Transmission),H13-431~433(DC)
 

Same as initial certification
Remarks: Within period of validity, new certificate is valid through three years starting from its certification date.
相关链接
Certification Procedure:
Certification Procedure