HCIA-CC  

Last Update:2019-01-07 15:10:50     Hits:2424Times
Certificate Summary
HCIA-CC Certification validates the knowledge and skills required for basic configuration and maintenance of the contact centers of small- and medium-sized enterprises.

HCIA-CC covers but is not limited to:
eSpace CC Solution
eSpace CC Deployment and Configuration
eSpace CC Basic Service Commission, including gateway service, agent service, IVR service, CMS service and BIR service
eSpace CC Routine Operation and System Maintenance

HCIA-CC certification shows proven thorough understanding of eSpace CC solution technologies, master the configuration and management of U2980, gent service, IVR service, CMS service and BIR service, used in medium and small-sized enterprises, mastery of the technologies for SME contact centers.

With HCIA-UC certified engineers, enterprises gain a basic understanding of communications technologies and contact centers, and are able to perform basic configuration on and troubleshooting on Huawei contact center systems.

Certificate Prerequisites
N/A
Exams & Examination Fee
Exam Code Exam Name Exam Fee Exam Outline Mock Exam
H11-831 HCIA-CC 
(Huawei Certified ICT Associate - Contact Center)
200 USD Exam Outline Mock Exam
Recommended Training
Certification Exam Classroom Training e-Learning Course Training Plan
H11-831  HCIA-CC Training Material -- Training Plan
Recertification
With the advances of ICT technologies, Huawei certification content will be updated and optimized irregularly. Recertification can renew the validity of a certificate, and ensure that certification complies with the latest development trend of ICT technologies.

Re-Certification Method:

Certification Period of Validity Vaildity of Recertification Recertification Method Period of Invalidity
HCIA-CC Three years Three years

http://support.huawei.com/learning/Certificate!toRecertification?lang=en

Same as initial certification
Remarks: Within period of validity, new certificate is valid through three years starting from its certification date.
Related Links
Certification Procedure:
Certification Procedure