HCNA-CC

Certificate Summary
HCNA-CC Certification validates the knowledge and skills required for basic configuration and maintenance of the contact centers of small- and medium-sized enterprises.

HCNA-CC covers but is not limited to:
eSpace CC Solution
eSpace CC Deployment and Configuration
eSpace CC Basic Service Commission, including gateway service, agent service, IVR service, CMS service and BIR service
eSpace CC Routine Operation and System Maintenance

HCNA-CC certification shows proven thorough understanding of eSpace CC solution technologies, master the configuration and management of U2980, gent service, IVR service, CMS service and BIR service, used in medium and small-sized enterprises, mastery of the technologies for SME contact centers.

With HCNA-UC certified engineers, enterprises gain a basic understanding of communications technologies and contact centers, and are able to perform basic configuration on and troubleshooting on Huawei contact center systems.

Certificate Prerequisites
N/A
Exams & Examination Fee
Exam Code Exam Name Exam Fee Exam Outline Mork Exam
H11-831 HCNA-CC (Huawei Certified Network Associate - Contact Center) 200 USD Exam Outline Mork Exam
Recommended Training
Certification Exam Classroom Training e-Learning Course Training Plan
H11-831  HCNA-CC Training Material e-Learning Training Plan
Recertification
With the development of network technologies, the contents of Huawei Certification are also updated or optimized from time to time. Through re- certification, we can ensure the effectiveness of the certification. In addition, it indicates that Huawei Certification is keeping pace with the latest trend of network technologies.

Re-Certification Method:

Certification Period of Validity Date of Recertification Recertification Exam Start Date of  Validity
HCNA-CC(Expires before 1st March 2016) 3 Years 3 years after passing the exam Same as original certification exam Date of passing recertification exam
HCNA-CC(Expires on or after 1st March 2016) 3 Years Within the validity period
Before the certification expires, pass any current HCNA exam from the following: H12-211(R&S), H12-311(WLAN), H12-711(Security), H11-811(UC), H11-831(CC), H11-851-CHS(VC), H13-511-CHS(Cloud), H13-611-CHS(Storage)
or
Before the certification expires,pass any current HCNP exam from the following: H12-221~223(R&S), H12-321~322(WLAN), H12-721~723(Security), H11-828(UC), H11-848(CC),  H11-861(VC), H13-522~524(Cloud), H13-621~623(Storage)
or
Before the certification expires,pass any current HCIE Written/Lab/Interview from the following: H12-261~263(R&S), H12-931~933(Transmission), H12-731~733(Security), H11-869~871(VC), H13-629~631(Storage)
 
Three years after the issue of the recertification result
Related Links
Certification Procedure:
Certification Procedure