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Product End of Life Policy

Overview

Products have lifecycles and eventually phase out of the market due to several factors including decreased demand, a drop in sales, technological innovation and development, and the launch of more competitive products. Considering the possible impact of product lifecycle termination on customer networks, technology, and product replacement, Huawei (Enterprise BG) has formulated a unified end of life(EOL) policy to help customers better manage EOL transitions, understand the role Huawei can play in assisting in migration to alternative platforms and technologies, and other high-quality products and services that Huawei can continue to provide to customers.

The EOL policy applies only to Huawei products, boards/parts, and software release. It does not apply to products whose lifecycle has already come to an end.

Policy details

Definitions and acronyms

End of Marketing (EOM): The EOM date is the date from which the acceptance of the POs for new deployments and capacity expansions will be rejected. The product is no longer sold after this date. Note: Capacity expansion orders of storage products can still be accepted for two years after EOM for new sites.

End of Service and Support (EOS): After the EOS date, all services will be discontinued, and customers will not be able to use any service for this product, such as service hotlines.

Product: A collection of hardware and software that provides business functions and services.

Boards/parts: Replaceable units provided by Huawei, such as boards, modules, systems, components, and cables.

Software release: An independent software release that provides specific functions.