Product End of Life Policy

Overview

Products have lifecycles and eventually phase out of the market due to several factors including decreased demand, a drop in sales, technological innovation and development, and the launch of more competitive products. Considering the possible impact of product lifecycle termination on customer networks, technology, and product replacement, Huawei (Enterprise BG) has formulated a unified end of life(EOL) policy to help customers better manage EOL transitions, understand the role Huawei can play in assisting in migration to alternative platforms and technologies, and other high-quality products and services that Huawei can continue to provide to customers.

The EOL policy applies only to Huawei products, boards/parts, and software release. It does not apply to products whose lifecycle has already come to an end.

Policy details

• In most cases, Huawei will notify customers of the end of marketing (EOM) date at least 6 months in advance. Such notices are released on https://support.huawei.com/enterprise/en/bulletins. You can obtain information about products that will no longer be sold and their substitutes from this website. You can also subscribe to and receive notifications about relevant products through Huawei Notification Service.
• New orders for this product will be rejected as of its EOM date.
• In most cases, you can sign a new service contract with Huawei within one year after this product's EOM date. You can also choose to add content that was not included in the original service contract. After one year of the EOM date, Huawei will only accept the renewal of the original service contract, and will normally reject the signing of a new service contract. For service details, please log in Huawei Enterprise Hi-Care & Co-Care Service.
• If you have signed a hardware repair or replacement service contract before the EOM date, you can renew it up to four years after the EOM date to extend the service life of the product. In most cases, the service life of the product shall not exceed the End of Service and Support (EOS) date specified in the product announcement. Service contract renewal for products that have been out of sales for four years will be rejected.
• Huawei Technical Assistance Center (TAC) will provide 24/7 paid customer support service for five years in accordance with the maintenance service contract after a product reaches the EOM date.
• Huawei will provide paid hardware repair and spare parts replacement services for five years after a product reaches the EOM date in accordance with the contract. If spare parts are out of stock for some products, Huawei will provide you with devices or boards of other models with performance not lower than the original ones.
• Huawei's software support services are as follows:
  • Within the first year after the product’s EOM date, Huawei will provide error correction, release maintenance, solutions, and patches for critical errors reported through the TAC or Huawei Technical Support website.
  • After the first year, Huawei will provide four years of bug fixes, maintenance releases, workarounds, and patches if conditions permit. You may need a software release upgrade to correct reported problems.
• Huawei does not provide maintenance or support services for products that have been out of sales for over five years. In order to better protect the interests of customers, Huawei can provide paid services for individual customers if the maintenance capability of Huawei can be maintained. In such case, a separate maintenance contract needs to be negotiated and signed. Huawei will provide support within its capabilities for product-related faults or problems that occur after the EOS date or the agreed maintenance service end date, but will not assume any legal liability.

  Table 1 shows the lifecycle roadmap as promised by Huawei.

  -6 mos	Day 0	1 Year	2 Year	3 Year	4 Year	5 Year
  End-of-Marketing Notice Period	End-of- marketing	Hardware Repair or Replacement
  		Add or attach new service contracs
  		Renew service contracts
  		Software maintenance support
  		Customer Service and Support of Hardware & Software（TAC）

  Note: This standard lifecycle roadmap is not applicable to some cameras, telepresence devices, or inverters. For details about the milestones, visit https://support.huawei.com/enterprise/en/bulletins.

Definitions and acronyms

End of Marketing (EOM): The EOM date is the date from which the acceptance of the POs for new deployments and capacity expansions will be rejected. The product is no longer sold after this date. Note: Capacity expansion orders of storage products can still be accepted for two years after EOM for new sites.

End of Service and Support (EOS): After the EOS date, all services will be discontinued, and customers will not be able to use any service for this product, such as service hotlines.

Product: A collection of hardware and software that provides business functions and services.

Boards/parts: Replaceable units provided by Huawei, such as boards, modules, systems, components, and cables.

Software release: An independent software release that provides specific functions.