Product End of Life Policy

Overview

Products have lifecycles and would eventually exit the market due to various factors such as market demand, technological innovation and development, the launch of more competitive products, etc. Considering the possible impact of product lifecycle termination on customer networks, Huawei (Enterprise BG) has developed a unified end of life policy to help customers better manage the transition due to product end-of-life and understand the role Huawei can play in assisting with migration to alternative platforms and technologies, and other high-quality products and services that Huawei can continue to provide to customers.

The End of Life Policy applies to Huawei's hardware, software, combinations of software and hardware which can be collectively referred to as products. The End of Life Policy does not apply to products whose lifecycle has already come to an end.

Policy details

Definitions and Acronyms

End of Marketing (EOM): means the date from which Huawei will no longer accept the purchase order of the products. Note: Capacity expansion orders of storage products can still be accepted for two years after EOM.

End of Full Service and Support (EOFS): means the last date when Huawei fixes new defects in software release and provides patches.

End of Service and Support (EOS): means the date from which Huawei will no longer provide service and support for the relevant products.

Product: means a collection of hardware and software that provides business functions and services.

Software release: means a combination of software that is released independently and perform certain functions.