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E9000 Server V100R001 HMM Alarm Handling 19

This document describes E9000 server alarms in terms of the meaning, impact on the system, possible causes, and solutions.
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MM: Management Network Abnormal (Major, Management Port)

MM: Management Network Abnormal (Major, Management Port)

Description

Alarm message:

For HMM versions earlier than 5.77 and HMM versions of 6.05 or later:

Transition to non-recoverable from less severe

For HMM versions of 5.77 or later and HMM versions earlier than 6.05:

Transition to critical from less severe

This alarm is generated when a sensor detects that the data configuration of the network port is incorrect.

This alarm is generated by the following sensor:

Management Port

Attribute

Version Range

Alarm Severity | Alarm ID

Auto Clear

Versions earlier than 5.77

Critical | 0743FF27

Yes

Versions of 5.77 or later and versions earlier than 6.05

Major | 0742FF27

Yes

Versions of 6.05 or later

  • The default severity is Critical, and the alarm ID is 0743FF27.
  • The severity can be changed to Major on the WebUI. After the modification, the alarm ID is changed to 0742FF27.

Yes

Impact on the System

The board and the chassis cannot be managed over a network.

System Actions

The active/standby failover is executed when a critical alarm is generated for only the active MM910.

Possible Causes

  • The data configuration is incorrect.
  • The network cable is not properly connected.
  • The board is faulty.
  • The service plane of the switch module is not powered on.

Procedure

  1. Run the smmget -d outportmode command on the command-line interface (CLI) for the active MM910 to check the value of outportmode.

    If the following command output is displayed, the value of outportmode is 1.

    root@SMM:/# smmget -d outportmode 
    the outportmode: 1
    • If the value is 1, a network cable is connected to the MM910. Go to 2.
    • If the value is 0, a network cable is connected to the Switch Module. Go to 4.

  2. Check whether the MGMT port on the MM910 is properly connected to a switch over a network cable and whether the Link indicator is normal.

    • If yes, go to 8.
    • If no, go to 3.

  3. Connect the network cable to the MGMT port on the MM910 and ensure the link indicator is normal. Then check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to 6.

  4. Check whether Switch Modules are inserted in slots 2X and 3X.

    • If yes, go to 6.
    • If no, go to 5.

  5. Install the Switch Modules in slot 2X and 3X. Then check whether the alarm is cleared. For details about how to install the Switch Modules, see the E9000 Server User Guide.

    • If yes, no further action is required.
    • If no, go to 6.

  6. Run the smmget -l swiN:fru2 -d hotswapstate command (the value of N can be 2 or 3) on the CLI of the active MM910 to check whether the hot swap state is M4.

    • If yes, go to 8.
    • If no, go to 7.

  7. Run the smmset -l swiN:fru2 -d powerstate -v poweron command (the value of N can be 2 or 3) on the CLI of the active MM910. Then check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to 8.

  8. On the HMM WebUI, choose System Management > Information Collection, and collect logs.
  9. Contact Huawei technical support.
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Updated: 2018-08-16

Document ID: EDOC1000015902

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