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E9000 Server V100R001 HMM Alarm Handling 19

This document describes E9000 server alarms in terms of the meaning, impact on the system, possible causes, and solutions.
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Slot: CPUs Mismatch (Critical, SysFWProgress)

Slot: CPUs Mismatch (Critical, SysFWProgress)

Description

Alarm message:

CPU voltage mismatch

or

Different CPU models detected during system startup. 

This alarm is generated when CPUs of different models are installed in the server.

This alarm is generated by the following sensor:

SysFWProgress

Attribute

Alarm ID

Alarm Severity

Auto Clear

0x0F00FFFF

Critical

Yes

Impact on the System

The system cannot start.

Possible Causes

CPUs of different models are installed on the server.

Procedure

  1. Check whether the server is configured with different models of CPUs.

    • If yes, go to 2.
    • If no, go to 3.

  2. Use the same model of CPUs. Then, check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to 3.

  3. Switch the CPU with a functioning CPU in the same chassis, and check whether the alarm is still generated for this CPU.

    • If yes, go to 4.
    • If no, go to 5.

  4. Replace the CPU. Then, check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to 5.

  5. Replace the mainboard. Then, check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to 6.

  6. On the HMM WebUI, choose System Management > Information Collection, and collect logs.
  7. Contact Huawei technical support.
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Updated: 2018-08-16

Document ID: EDOC1000015902

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