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E9000 Server V100R001 HMM Alarm Handling 19

This document describes E9000 server alarms in terms of the meaning, impact on the system, possible causes, and solutions.
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Slot: PS/2 or USB Keyboard (Critical, SysFWProgress)

Slot: PS/2 or USB Keyboard (Critical, SysFWProgress)


Alarm message:

Unrecoverable PS/2 or USB keyboard failure.


A PS/2 or USB keyboard controller error is detected during system startup.

This alarm is generated when the PS/2 or USB device is unavailable or faulty.

This alarm is generated by the following sensor:



Alarm ID

Alarm Severity

Auto Clear




Impact on the System

The PS/2 or USB device is unavailable.

Possible Causes

  • The PS/2 or USB device is not connected.
  • The PS/2 or USB device is damaged.


  1. Reseat the compute node and then check whether the alarm is cleared..

    • If yes, no further action is required.
    • If no, go to 2.

  2. Replace the PS/2 or USB device. Check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to 3.

  3. On the HMM WebUI, choose System Management > Information Collection, and collect logs.
  4. Contact Huawei technical support.
Updated: 2018-08-16

Document ID: EDOC1000015902

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