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E9000 Server V100R001 HMM Alarm Handling 19

This document describes E9000 server alarms in terms of the meaning, impact on the system, possible causes, and solutions.
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MM: Failure to Synchronize Time with the NTP Server (Minor, NTPSyncStatus)

MM: Failure to Synchronize Time with the NTP Server (Minor, NTPSyncStatus)

Description

Alarm message:

Failed to synchronize with NTP servers.

This alarm is generated when the MM910 fails to synchronize time with the NTP server.

This alarm is generated by the following sensor:

NTPSyncStatus

Attribute

Alarm ID

Alarm Severity

Auto Clear

0x120005FF

Minor

Yes

Impact on the System

The MM910 system time may be incorrect.

Possible Causes

  • The communication with the NTP server fails.
  • The minimum or maximum poll interval is too long.

Procedure

  1. On the CLI of the active MM910, run the ntpq command and check whether the value of reach is 0.

    • If yes, go to 2.
    • If no, go go 3.

  2. Configure the network again, ensure that the NTP server is reachable, then go to 5.
  3. On HMM Web, choose System Management > System Settings > Timezone & NTP and check whether the poll internals are too long. You are advised to use the default minimum poll interval 4 (00 : 00 : 16) and the default maximum poll interval 6 (00 : 01 : 04).

    • If yes, go to 4.
    • If no, go go 5.

  4. Reset the poll internals to proper value.
  5. Half an hour later, check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go go 6.

  1. On the HMM WebUI, choose System Management > Information Collection, and collect logs.
  2. Contact Huawei technical support.
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Updated: 2018-08-16

Document ID: EDOC1000015902

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