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E9000 Server V100R001 HMM Alarm Handling 19

This document describes E9000 server alarms in terms of the meaning, impact on the system, possible causes, and solutions.
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Slot: CPU QPI/UPI Connection Failed (Major, CPUN QPI Link)

Slot: CPU QPI/UPI Connection Failed (Major, CPUN QPI Link)


Alarm message:

Incorrect cable connected/Incorrect interconnection


CPU arg1 QPI/UPI arg2 link failed.

This alarm is generated when the QuickPath Interconnect (QPI/UPI) bus is faulty.

This alarm is generated by the following sensors:



Alarm ID

Alarm Severity

Auto Clear







arg1, N

Slot number of the CPU.


Location of QuickPath.

Impact on the System

Server performance is affected.

Possible Causes

  • The QPI/UPI link is faulty.
  • The CPU is faulty.


  1. Power off the compute node and remove it from the chassis. Then check whether the CPU socket is damaged.

    • If yes, go to 4.
    • If no, go to 2.
    You can power off the compute node using either of the following methods:
    • On the HMM CLI, run the smmset -l bladeN -d powerstate -v poweroff command.
    • On the HMM WebUI, choose PSUs & Fans > PSU Management > Power Control, and click the power control button to power off the compute node.

  2. Check whether the CPU is faulty.

    • If yes, go to 3.
    • If no, go to 4.

    The following is an example of clearing the alarm.

    Incorrect cable connected/Incorrect interconnection (CPU1 QPI Link)
    1. Switch positions of CPU1 and a normal CPU.
    2. Power on the server. If the CPU indicated in the alarm message is changed, CPU1 is faulty. Otherwise, the QPI link on the mainboard is faulty.

  3. Replace the CPU. Then check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to 5.

  4. Replace the mainboard. Then check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to 5.

  5. On the HMM WebUI, choose System Management > Information Collection, and collect logs.
  6. Contact Huawei technical support.
Updated: 2018-08-16

Document ID: EDOC1000015902

Views: 192791

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