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E9000 Server V100R001 HMM Alarm Handling 19

This document describes E9000 server alarms in terms of the meaning, impact on the system, possible causes, and solutions.
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Slot: LAN Heartbeat Lost (Major, Eth Heartbeat)

Slot: LAN Heartbeat Lost (Major, Eth Heartbeat)


Alarm message:

LAN heartbeat lost

This alarm is generated when the sensor detects that the heartbeat between the compute node and the MM910 is lost.

This alarm is generated by the following sensor:

Eth Heartbeat


Alarm ID

Alarm Severity

Auto Clear




Impact on the System

The functions of components are affected.

Possible Causes

  • The compute node is not properly installed.
  • The MM910 is faulty.
  • The management network port of the compute node is faulty.


  1. Restart the iBMC of the compute node. Then check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to 2.
    You can restart the iBMC using either of the following methods:
    • On the HMM CLI, run the telnet 0 1101 command, switch to the iBMC CLI, and run the ipmcset -d reset command.
    • On the HMM WebUI, choose Chassis settings > Network Settings > Node, switch to the iBMC WebUI, choose System > Firmware Upgrade, and click Restart iBMC.

  2. Reseat the compute node and then check whether the alarm is cleared..

    • If yes, no further action is required.
    • If no, go to 3.

  3. On the HMM WebUI, choose System Management > Information Collection, and collect logs.
  4. Contact Huawei technical support.
Updated: 2018-08-16

Document ID: EDOC1000015902

Views: 214657

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