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E9000 Server V100R001 HMM Alarm Handling 19

This document describes E9000 server alarms in terms of the meaning, impact on the system, possible causes, and solutions.
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Slot: Fatal Error Detected in Memory Initialization Check (Critical, System)

Slot: Fatal Error Detected in Memory Initialization Check (Critical, System)

Description

Alarm message:

System memory MRC fatal error detected. Error code: arg1.

This alarm is generated when a fatal error is detected on the DIMMs during the memory initialization process.

Alarm object: system

Attribute

Alarm ID

Alarm Severity

Auto Clear

0x2C00004D

Critical

Yes

Parameters

Name

Meaning

arg1

Error code of the alarm.

Impact on the System

The server performance is affected.

Possible Causes

  • The DIMMs installed are not compatible with the CPU.
  • The DIMM layout does not comply with the configuration rules.

Procedure

  1. Power off the server and check the models of the DIMMs for which the alarm is generated.
  2. Use the Huawei ServerCompatibility Checker to check whether the DIMM models are compatible with the server.

    • If yes, go to 3.
    • If no, go to 5.

  3. Check whether the DIMMs are installed in correct slots.

    For details about DIMM installation positions, see the user guide of the server you use.
    • If yes, go to 6.
    • If no, go to 4.

  4. Install the DIMMs in correct slots. Then, check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to 6.

  5. Replace the DIMMs with compatible ones and power on the server. Then, check whether the alarm is cleared.

    For details about how to replace a DIMM, see the user guide of the server you use.

    • If yes, no further action is required.
    • If no, go to 6.

  6. On the HMM WebUI, choose System Management > Information Collection, and collect logs.
  7. Contact Huawei technical support.
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Updated: 2018-08-16

Document ID: EDOC1000015902

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