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RH5885 V3 Server V100R003 User Guide 32

This document describes the appearance, specifications, parameters, and structure of the RH5885 V3, and how to install an OS, replace parts, and install, remove, configure, and troubleshoot the server.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Preparing to Contact Huawei Technical Support

Preparing to Contact Huawei Technical Support

This topic describes how to prepare to contact Huawei technical support, including collecting fault information and preparing for debugging.

If a fault persists during routine maintenance or troubleshooting, contact Huawei technical support.

You are advised to make the following preparations before contacting Huawei technical support.

Collecting Fault Information

You need to collect the following information:

  • Your company name and detailed address
  • Contact name and telephone number
  • Time when the fault occurred
  • Fault symptom
  • Device type and software version
  • Measures taken after the fault occurred and results
  • Fault severity and expected rectification deadline

Preparing for Debugging

When you seek Huawei technical support, they may ask you to perform operations to further collect fault information or even rectify the fault. Therefore, you need to make preparations before seeking Huawei technical support. For example, obtain spare server parts and mezzanine modules, screwdrivers, screws, serial cables, network cables, and other necessary objects.

Updated: 2019-10-21

Document ID: EDOC1000040297

Views: 105555

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