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Huawei Server Maintenance Manual 09

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Troubleshooting Process

Troubleshooting Process

The troubleshooting process will determine the possible causes of a fault, making it easier to identify the root cause of a fault and rectify it.

Figure 3-1 shows the troubleshooting process.
Figure 3-1 Troubleshooting process

Table 3-1 Troubleshooting steps

Stage

Description

Preparing for Troubleshooting

Prepare the manuals and tools required for fault diagnosis.

Information Collection

Collect comprehensive information about a fault.

Diagnosing and Rectifying Faults

Run the fault diagnosis and take any necessary measures suggested.

Obtaining Technical Support

If you are unable to locate or rectify a fault, contact Huawei technical support.

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Updated: 2019-02-25

Document ID: EDOC1000041338

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