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FusionServer Pro E9000 Server iBMC (Earlier Than V250) User Guide 31

This document describes the underlying management software Intelligent Baseboard Management Controller (iBMC) of the servers.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Troubleshooting Remote Virtual Console Problems

Troubleshooting Remote Virtual Console Problems

Remote Virtual Console Cannot Be Started

Symptom
Symptom Possible Causes

The remote virtual console cannot be started.

The Java Runtime Environment (JRE) is not installed correctly or the installed version is incompatible with iBMC.

Solution
  1. Check whether the JRE is installed correctly.

    JRE versions supported by iBMC: JRE 1.6.0 U25, JRE 1.7.0 U40, and JRE 1.8.0 U45.

    • If yes, go to 3.
    • If no, go to 2.

  2. Install a JRE version supported by iBMC.

    Different JRE versions have different compatibility with iBMC.

    • If the installed JRE version is JRE 1.6.0 U25, no further action is required.
    • If the installed JRE version is JRE 1.7.0 U40, go to 3.
    • If the installed JRE version is JRE 1.8.0 U45, go to 3.

  3. Solve the JRE incompatibility with iBMC.

    You can solve the incompatibility using either of the following methods:

    • Modify the Java security configuration.
      1. Check the Java version of the client.

        On the Windows command line interface (CLI) or Linux terminal, enter java –version.

      2. Open the Java control panel.
        • In Windows, access the Java control panel through the Control Panel.
        • In Linux:
          1. Open the client.
          2. Access the Java installation directory, for example, /usr/java/jre1.7/bin.
          3. Run the Java control panel.
      3. Modify the Java security configuration.
        • If the Java version is JRE 1.7.0 U40, perform the following:
          1. On the Java control panel, set the security level to Medium.
          2. Click OK and restart the web browser.
        • If the Java version is 1.8.0 U45, perform the following:
          1. On the Security tab page, click Edit Site List.
          2. Add the iBMC IP address and the port id (443 by default) to the list, just as https://192.168.2.10:443/ .
          3. Save the settings and restart the browser.
          4. Log in to the remote virtual console again and ignore any security prompt.
    • Enable Remote Console Trust.
      1. Connect the PC to the Internet.
      2. Open the iBMC WebUI and choose Remote.
      3. Select Enable for Remote Console Trust.
      4. Click Save.

Plug-In Not Supported by Google Chrome

Symptom
Symptom Possible Causes

When the user attempts to start the remote virtual console in Google Chrome, a message is displayed indicating that the plug-in is not supported.

Netscape Plugin Application Programming Interface (NPAPI) is not enabled or supported by Google Chrome.

NOTE:
Running the remote virtual console requires a Java plug-in that uses NPAPI. Before starting the remote virtual console in Google Chrome, ensure that NPAPI is enabled.
Solution
  • Enable NPAPI manually.

    For Google Chrome 42, 42, and 44, manually enable NPAPI.

    Enablement method:

    • Enter chrome://flags/#enable-npapi in the address box of Google Chrome and press Enter.

    • Restart Google Chrome.

  • Use other web browsers to start the remote virtual console.

    Google Chrome 45 and later versions no longer support NPAPI. You can use other web browsers to start the remote virtual console.

In Linux, the Remote Virtual Console Cannot Be Started Due to an Old Firefox Plug-In

Symptom
Symptom Possible Causes

When the user attempts to start the remote virtual console using Firefox in Linux, Firefox prompts the user to upgrade the plug-in.

The plug-in version is too old.

Solution
  1. Access the Firefox plug-in directory.

    For example, run the command cd /usr/lib/mozilla/plugins.

  2. Create a soft link to the libnpjp2.so file in the java installation directory.

    For example, run the command ln -s /usr/java/jre1.6.0_25/lib/libnpjp2.so.

  3. Restart Firefox.
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Updated: 2019-08-01

Document ID: EDOC1000058833

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