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Contacting Huawei Technical Support
If you find it difficult to determine or solve the problem during maintenance or troubleshooting by referring to related documents, you can collect the fault information and then contact the technical support.
Collecting Information
Collect the following information:
- Fault occurrence time, network topology, operations triggering the fault, fault symptom, measures that you have taken and results, and affected services
- Name, version, current configurations, interfaces of the faulty device. For the method of obtaining such information, see (Mandatory) Collecting Diagnostic Information and Common display Commands.
- Logs generated when the fault occurs. For the method of obtaining log information, see (Mandatory) Collecting Log Information.
Contacting Technical Support
For enterprise customer:
- Log in to Global Service Hotline to obtain the Huawei global service hotline or Email address.
- Visit Huawei technical support website http://support.huawei.com/enterprise to search for troubleshooting cases or post your questions on BBS.
For carrier customer:
- Log in to Global TAC Information to obtain the Huawei global service hotline or Email address.
- Visit Huawei technical support website http://support.huawei.com to search for troubleshooting cases or post your questions on BBS.
