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Checking the User Status
Check Criteria
The user health score is 100.
Procedure
- Log in to the web system, choose Monitoring > Summary, and check whether the user health score is 100.
- Check user information.
If the user health score is 100, check Login Failure Record and User Distribution.
If the user health score is lower than 100, check the negotiated rate, SNR, retransmission rate, packet loss rate, login failure records, and user distribution.
- Choose Monitoring > User > User Statistics to view user login failure records. Select a record and click Intelligent Diagnosis. Handle the problem according to the suggestions provided in the diagnostic result.
- Choose Monitoring > User > User Distribution, and check user distribution. If user distribution among APs is severely unbalanced, record user distribution information.
- Choose Monitoring > User > User Statistics, and check the Negotiation Rate values of users. If the negotiation rate of a user is lower than 12 Mbit/s, choose Configuration > AP Config > Profile > Radio Management, select 2G Radio Profile or 5G Radio Profile, and set a larger value for Maximum rate.
- Choose Monitoring > User > User Statistics, and check the SNR values of users. If the SNR of a user is smaller than 20 dB, check whether there is severe interference in the radio environment, and record configuration, network deployment, and SNR data.
- Choose Monitoring > User > User Statistics, and check whether the Retransmission Ratio value exceeds 50% and whether the Packet Loss Ratio value exceeds 5%. If the retransmission ratio exceeds 50% or the packet loss ratio exceeds 5%, check whether network communication is normal and whether the radio environment affects data transmission on the network, and record related information.
- Choose Diagnosis > Intelligent Diagnosis, select a user, and start the diagnosis. Handle the problem found in the diagnosis according to the suggestions provided in the diagnostic result.
- Seek technical support.
If the problem persists, contact your agent or Huawei global service hotline, and provide the fault information you have recorded to technical support personnel.
