Rate and give feedback:
Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document.
Note: Even the most advanced machine translation cannot match the quality of professional translators.
Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Overview
After a device fault occurs, collect fault information immediately. This helps narrow down the fault scope and allow you to locate the fault accurately. Before fault location, collect the following fault information:
- Fault occurrence time, network topology, operations triggering the fault, fault symptom, measures that you have taken and results, and affected services, see (Mandatory) Collecting the Fault Symptom and Network Topology.
- Name, version, current configurations, interfaces of the faulty device. For the method of obtaining these information, see (Mandatory) Collecting Diagnostic Information and Common display Commands.
- Logs generated when the fault occurs. For the method of obtaining the log information, see (Mandatory) Obtaining Log Information.