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Troubleshooting Guide

CloudEngine 16800, 12800, 12800E, 8800, 7800, 6800, and 5800 Series Switches

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What Do I Do If the Device Displays an Alarm "The PHY chip cannot work properly"?

What Do I Do If the Device Displays an Alarm "The PHY chip cannot work properly"?

You can run the display device alarm hardware command on a CE series switch to view hardware alarm information on the switch. If the alarm "The PHY chip cannot work properly" is displayed when you run this command, the chip is not operational. Reset the card and then check whether the fault has been rectified You are advised to replace the faulty card regardless of whether the fault has been rectified after the card is reset.

Updated: 2020-01-07

Document ID: EDOC1000060766

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