No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search

Reminder

To have a better experience, please upgrade your IE browser.

upgrade
Troubleshooting Guide
CloudEngine 16800, 12800, 12800E, 8800, 7800, 6800, and 5800 Series Switches
Rate and give feedback:
Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Contacting Huawei Technical Support

Contacting Huawei Technical Support

If you find it difficult to determine or solve the problem during maintenance or troubleshooting by referring to related documents, you can collect the fault information and then contact the technical support.

Collecting Information

Collect the following information:

  • Fault occurrence time, network topology (for example, location of the faulty device on the network, and upstream and downstream devices connected to the faulty device), operations triggering the fault, measures that you have taken and results, symptom and influence of the fault (for example, on which ports services are affected).
  • Name, version, current configurations, interfaces of the faulty device. For the method of obtaining the information, see Troubleshooting: Common Information Collection and Fault Diagnostic Commands in the CloudEngine Series Switches Maintenance Guide.
  • Logs generated when the fault occurs. For the method of obtaining the log information, see Troubleshooting: Common Information Collection and Fault Diagnostic Commands in the CloudEngine Series Switches Maintenance Guide.

Contacting Technical Support

For enterprise customer:
For carrier customer:
Translation
Download
Updated: 2020-01-07

Document ID: EDOC1000060766

Views: 655245

Downloads: 3042

Average rating:
This Document Applies to these Products

Related Version

Related Documents

Share
Previous Next