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Troubleshooting Guide

CloudEngine 16800, 12800, 12800E, 8800, 7800, 6800, and 5800 Series Switches

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Checking Basic Device Information

Checking Basic Device Information

The basic device information includes software version, patch information, and system time.


Check Item





Software version

Run the display version command.

The PCB versions and software version are correct.

□ Satisfied

□ Unsatisfied

□ Not involved


Software package

Run the display startup command.

The names of the software and configuration file that are in use and that will be loaded at next startup are correct.

□ Satisfied

□ Unsatisfied

□ Not involved


Patch information

Run the display patch-information command.

The installed patches meet the requirements. The latest patch of the product is recommended.

□ Satisfied

□ Unsatisfied

□ Not involved


System time

Run the display clock command.

  • The system time is the same as the local time (time difference is within 5 minutes). The correct system time makes fault locating accurate.
  • If the system time is incorrect, run the clock datetime command to change the system time or run NTP.

□ Satisfied

□ Unsatisfied

□ Not involved



Run the display current-configuration command.

The current parameter settings on the switch are correct.

□ Satisfied

□ Unsatisfied

□ Not involved


License information

Run the display license command.

You can view detailed information about the activated license file in the system, including the license file name, version, validity period, and control item. According to the information, you can determine whether the version needs to be upgraded to support more features.

□ Satisfied

□ Unsatisfied

□ Not involved

Updated: 2020-01-07

Document ID: EDOC1000060766

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Downloads: 2962

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