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Troubleshooting Guide

CloudEngine 16800, 12800, 12800E, 8800, 7800, 6800, and 5800 Series Switches

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Failed to Install a Patch

Failed to Install a Patch

Fault Description

A patch cannot be installed.
<HUAWEI> patch load patch.PAT all
Error: Files cannot be obtained from the patch file.

Possible Causes

  • Other patches are running on the device.

  • The device has no patch to be installed.

  • The version of the patch to be installed does not match the system software version.

Troubleshooting Procedure

  1. If other patches are running on the device, before installing a non-incremental patch, run the patch delete all command to delete the running patches.

  2. If the device has no patch to be installed, upload the patch to the installed to the device.

    For detailed operations, see Using FTP/TFTP to Transfer Files to upload the patch to be installed to the device.

  3. If the device has a patch to be installed but the version of the patch does not match the system software version, install a patch of which the version matches the system software version.

Updated: 2020-01-07

Document ID: EDOC1000060766

Views: 617035

Downloads: 2967

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