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eSpace 8950 IP Phone V200R003C00 Administrator Guide

Provides information about deployment, operate and maintain the Video Phone.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).


This section describes the phone diagnostics types and the methods of exporting diagnostics.

  1. Access the phone web page as an administrator. For details, see Web Page Access.
  2. Choose Advanced > Diagnostics.

    The page shown in Figure 6-8 is displayed.

    Figure 6-8  Diagnostics

  3. Set parameters (see Table 6-15 for detailed parameter descriptions).

    Table 6-15  Diagnostics parameters



    How to Set

    How to Modify the Configuration File


    Records key operations, such as modification of the configuration file parameters, upgrade operations, and registration operations together with the registration result (success or failure).

    The IP phone records diagnostics when the diagnostics function is enabled.

    Default: Enable

    Parameter: Enable

    Location: Diagnostics

    Value: 0 or 1
    • 0: disable
    • 1: enable

    Default: 1

    Example: Enable="1"

    Diagnostics Type

    Indicates the diagnostics level. Four levels are available: error, warning, info, and debug.

    • error: diagnostics at this level record unexpected data or events that have great impact and may lead to partial failure in operation and follow-up services.
    • warning: diagnostics at this level record events that are generated when the system status differs from the expected. However, this type of events does not affect system running.
    • info: Diagnostics at this level record system status information during the normal system running.
    • debug: Diagnostics at this level record debugging information.

    Parameter: Level

    Location: Diagnostics

    Value: 3, 4, 6, or 7
    • 3: error
    • 4: warning
    • 6: info
    • 7: debug

    Default: 6

    Example: Level="6"

  4. Click Export, save the file as prompted.

    This function involves personal data. When using this function, comply with local laws and regulations, and take sufficient measures to protect personal data.

Diagnostics Description

Diagnostics provide internal system information when eSpace 8950 malfunctions, which is an important means of locating faults.

Figure 6-9  System diagnostics
Table 6-16  System diagnostics format



Diagnostics type, including:

  • Operation: operation diagnostics, which contain the operations performed by system users (including system administrators, operation and maintenance engineers, and system monitoring engineers) or those initiated by the scheduled system tasks.
  • System: system diagnostics, which contain key activities generated during the system running.
  • Security: security diagnostics, which contain activities of system users (including system administrators, operation and maintenance engineers, and system monitoring engineers). These activities include login, logout, and authentication.
  • Debug: debug diagnostics, which contain the system debugging operations performed by R&D engineers. Such diagnostics facilitate code correction for R&D engineers.

Diagnostics level, including error, warning, info, and debug (importance in descending order).

Date and time when diagnostics are generated.

Internal modules that generate diagnostics.

The modules include UI, service, and control modules.

UI modules:
  • ui: user interface.
  • web: user web.
Service module:
  • callctrl: call control
  • sipc: SIP protocol
  • vpp: VPP protocol stack
  • mproc: media control
  • oc: service management
Control module:
  • cfm: configuration management
  • cwmp: CPE WAN management protocol
  • dhcp: DHCP
  • log: diagnostics
  • msg: message
  • upg: upgrade
  • dev: device

Diagnostics line number.

Diagnostics generation mode, including:

Detailed diagnostics information.

Figure 6-10  Android diagnostics
Table 6-17  Android diagnostics format



Date and time when diagnostics are generated.

diagnostics level.

Modules that generate diagnostics.

Thread ID generated by diagnostics.

Specific diagnostics content.

You can also obtain screen logs by operating physical buttons on the phone.

  1. Press and hold down both the speaker button and volume (-) button for 10s. The "The screen log switch has been turned on, click the screen for 30 seconds, and then export the phone log." message is displayed on the phone screen. Tap OK.
  2. Tap on the screen for 30s.
  3. Choose Advanced > Diagnostics on the phone web page and export phone screen logs.

After you restart the phone, the screen log switch is restored to the disabled state.

Updated: 2018-09-12

Document ID: EDOC1000067158

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