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AR Router Troubleshooting Guide

This Product Documentation provides guidance for maintaining AR Enterprise Router, covering common information collection and fault diagnostic commands, typical fault troubleshooting guide, and troubleshooting.
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Intra-office Calls on the Device as the IP PBX Are Normal, But Calls Between Two Devices Fail to Be Connected

Intra-office Calls on the Device as the IP PBX Are Normal, But Calls Between Two Devices Fail to Be Connected

This fault is often caused by the incorrect configuration.

Perform the following operations:
  1. Check whether the country code and area code at both ends are consistent.
  2. Check whether users, prefixes, enterprises that trunks belong to, and DN sets at both ends are consistent.
  3. Check whether the prefix configuration is correct, whether call rights are correct, and whether the home area attribute of the call prefix is intra-office.
  4. Check whether the inter-office trunk configuration is correct and whether the trunk status is normal.
  5. Check whether the call route configuration is correct and whether the inter-office prefix is bound to the trunk group.
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Updated: 2019-08-09

Document ID: EDOC1000079719

Views: 493687

Downloads: 4525

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