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AR Router Troubleshooting Guide

This Product Documentation provides guidance for maintaining AR Enterprise Router, covering common information collection and fault diagnostic commands, typical fault troubleshooting guide, and troubleshooting.
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Why a Broadcast Address Can Be Pinged

Why a Broadcast Address Can Be Pinged


Broadcast address, ping


Normally, the broadcast address cannot be pinged. In this case, however, ping to a broadcast address succeeds.

Problem Description

As shown in Figure 18-6, the router connects to the PC through GE1/0/0. The IP addresses of the router and PC are and Users can successfully ping which is a broadcast address from the PC. In theory, however, ping to a broadcast address cannot succeed.

Figure 18-6  Pinging a broadcast address


  1. Obtain the packet header when ping from the PC to the broadcast address is performed.

    Dec 25 2014 15:46:12.806 HNYGJ-GuanYuWang-HW_NE20E-S8 %%01PP4/7/ip_packet(d):VS=Admin-VS-CID=0x66271b;Receiving, ifIndex = 6, version = 4, headlen = 20, tos = 0, pktlen = 0x3c, pktid = 0x1d76, offset = 0x0, ttl = 62, protocol = 1, checksum = 0xe52b, s =, d =

    The source address of the packet is and the destination address is which is the broadcast address of the network to which is connected.

  2. Run the display ip routing-table command in the user view of the router to view routing table information.

    Route Flags: R - relay, D - download to fib
    Routing Table : public
    Summary Count : 1
    Destination/MaskProtoPreCostFlags NextHopInterface

    All devices in this network segment including the router can receive the packet because the destination address is a broadcast address. The router sends the packet to the CPU for processing.

  3. The CPU processes the packet and determines that it is an ICMP request packet. The CPU then switches the source and destination IP addresses of the ICMP packet, and forwards the ICMP request packet.

    Dec 25 2014 15:46:12.806 HNYGJ-GuanYuWang-HW_NE20E-S8 %%01PP4/7/ip_packet(d):VS=Admin-VS-CID=0x66271b;Sending, ifIndex = 6, version = 4, headlen = 20, tos = 0, pktlen = 0x3c, pktid = 0xa, offset = 0x0, ttl = 255, protocol = 1, checksum = 0x4197, s =, d =

    In this manner, the source destination changes to, and the destination address changes to The ICMP request packet can then successfully arrive at the PC.

    In conclusion, no error occurs in the entire process of the router. Then troubleshoot the PC. After the PC sends the ICMP request packet, the packet matches a direct route and is sent out from the interface with the IP address The PC queries the IP address in the ARP table, but the IP address does not exist in the dynamic ARP table. However, the packet reaches the router. We can estimate that a static ARP entry is configured on the PC.

  4. Run the arp a command on the PC to view ARP entries on the PC.

    Interface: --- 0xd 
    Internet AddressPhysical AddressType

    Static ARP entries are configured on the PC, which is the root cause for a successful ping to a broadcast address.

Root Cause

Static ARP entries are configured on the PC.


Run the arp -d ip mac command on the PC to delete static ARP entries.

Updated: 2019-05-10

Document ID: EDOC1000079719

Views: 449378

Downloads: 4305

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