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AR Router Troubleshooting Guide

This Product Documentation provides guidance for maintaining AR Enterprise Router, covering common information collection and fault diagnostic commands, typical fault troubleshooting guide, and troubleshooting.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Checking the Basic Device Information

Checking the Basic Device Information

The basic device information includes software version, patch information, and system time.

NOTE:

The following check methods apply to all views, unless otherwise specified.

No.

Check Item

Command

Criteria

Result

1

Software version

Run the display version command.

The PCB versions and software version are correct.

□ Satisfied

□ Unsatisfied

□ Not involved

2

Software package

Run the display startup command.

Check whether the following system software names are correct:
  • Current startup system software name
  • Next startup system software name
  • Backup system software name
  • Current startup system software names and next startup system software names for configuration, license, patch, and license files

□ Satisfied

□ Unsatisfied

□ Not involved

3

License information

  • Run the display license command.

  • Run the display license state command.

  • The name and version of the GTL license meet the requirements.

  • The state of the "Master board license state" should be "Normal". When the state of the "Master board license state" is "Demo" or "Trial", you should check whether the license is valid.

□ Satisfied

□ Unsatisfied

□ Not involved

4

Patch information

Run the display patch-information command.

  • The installed patches meet the requirements. The latest patch matching the product is recommended.

  • The patches are in running state.

□ Satisfied

□ Unsatisfied

□ Not involved

5

System time

Run the display clock command.

  • The system time is the same as the local time (time difference is within 5 minutes). The correct system time makes fault locating accurate.
  • If the criteria is not met, run the clock datetime command in the user view to change the system time.

□ Satisfied

□ Unsatisfied

□ Not involved

6

Flash memory

Run the dir flash: command in the user view.

All the files in the flash memory should be useful; otherwise, run the delete /unreserved command in the user view to delete unnecessary files.

□ Satisfied

□ Unsatisfied

□ Not involved

7

SD Card memory

Run the dir sd0: command or the dir sd1: command in the user view.

All the files in the SD card memory should be useful; otherwise, run the delete /unreserved command in the user view to delete unnecessary files.

□ Satisfied

□ Unsatisfied

□ Not involved

8

Information center

Run the display info-center command.

The status of the "Information Center" is "enabled".

□ Satisfied

□ Unsatisfied

□ Not involved

9

Configurations

Run the display current-configuration command.

The current parameter settings on the switch are correct.

□ Satisfied

□ Unsatisfied

□ Not involved

10

Debugging

Run the display debugging command.

All the debugging functions are disabled when the switch runs properly.

□ Satisfied

□ Unsatisfied

□ Not involved

11

Saved configurations

Run the compare configuration command in the user view.

All the service configurations are saved. The configurations in use are the same as the saved configurations.

□ Satisfied

□ Unsatisfied

□ Not involved

12

Network connectivity

  • Run the ping command.
  • Run the tracert command.

The devices properly communicate with each other.

□ Satisfied

□ Unsatisfied

□ Not involved

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Updated: 2019-05-10

Document ID: EDOC1000079719

Views: 452272

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