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AR Router Troubleshooting Guide

This Product Documentation provides guidance for maintaining AR Enterprise Router, covering common information collection and fault diagnostic commands, typical fault troubleshooting guide, and troubleshooting.
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Packet Filtering Firewall Fails Because of Invalid ACL Configuration

Packet Filtering Firewall Fails Because of Invalid ACL Configuration

Common Causes

This fault is commonly caused by one of the following:

  • An incorrect ACL number is referenced.

  • The ACL rules are incorrect.

Troubleshooting Flowchart

Figure 22-6 shows the troubleshooting flowchart.

Figure 22-6  Troubleshooting flowchart for a packet filtering firewall failure

Troubleshooting Procedure

NOTE:

Saving the results of each troubleshooting step is recommended. If troubleshooting fails to correct the fault, you will have a record of your actions to provide technical support personnel.

Procedure

  1. Check that the ACL referenced by the packet filtering firewall is configured correctly.

    Run the display firewall interzone command to view the referenced ACL number and direction in which the ACL is applied. Multiple ACLs may exist on the firewall. Ensure that the correct ACL is referenced.

    • If the ACL number or direction is incorrect, run the undo packet-filter { acl-number | default { deny | permit }} { inbound | outbound } command in the interzone view to disable packet filtering. Then run the packet-filter { acl-number | default { deny | permit }} { inbound | outbound } command to reconfigure the packet filtering function.

    • If the ACL number and direction are correct, run the display acl command to check the configuration of ACL rules. If the ACL rules are incorrect, modify them. If the ACL rules are correct, go to 2.

  2. Collect the following information and contact technical support personnel:

    • Results of the preceding troubleshooting procedure

    • Configuration files, log files, and alarm files of the switches

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Updated: 2019-05-10

Document ID: EDOC1000079719

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