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AR Router Troubleshooting Guide

This Product Documentation provides guidance for maintaining AR Enterprise Router, covering common information collection and fault diagnostic commands, typical fault troubleshooting guide, and troubleshooting.
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RADIUS Accounting Fails

RADIUS Accounting Fails

Symptom

After the RADIUS server is authenticated, users can watch videos on YouTube. However, the RADIUS accounting fails.

Cause Analysis

Run the debugging radius all command to enable all the debugging of RADIUS.

<Huawei> debugging radius all
Server Template: 0 
  Server IP: 192.168.10.21 
  Protocol: Standard 
  Code: 4 
  Len: 348 
  ID: 17 
  [User-Name]             [13] [10.37.0.254] 
  [NAS-IP-Address]        [6] [192.168.37.1] 
  [NAS-Port]              [6] [4097] 
  [Framed-IP-Address]     [6] [10.37.0.254] 
  [NAS-Identifier]        [8] [Huawei] 
  [Acct-Status-Type]      [6] [3] 
  [Acct-Delay-Time]       [6] [0] 
  [Acct-Input-Octets]     [6] [0] 
  [Acct-Output-Octets]    [6] [0] 
  [Acct-Session-Id]       [34]  
  [Huawei00001000000001e4afb9001073] 
  [Acct-Authentic]        [6] [1] 
  [Acct-Session-Time]     [6] [300] 
  [Acct-Input-Packets]    [6] [0]
  [Acct-Output-Packets]   [6] [0]
  [Acct-Input-Gigawords]  [6] [0] 
  [Acct-Output-Gigawords] [6] [0]

In the preceding command output, Acct-Input-Packets and Acct-Output-Packets indicate that the number of incoming and outgoing packets is 0.

Run the display current-configuration command to check the current configuration of the device. It is found that traffic statistics collection is disabled for domain users.

Procedure

  1. Run the statistic enable command in the AAA view to enable traffic statistics collection for domain users.
    <Huawei> system-view 
    [Huawei] aaa 
    [Huawei-aaa] domain default 
    [Huawei-aaa-domain-default] statistic enable

Conclusions and Suggestions

If the number of incoming and outgoing packets during RADIUS accounting is 0, you can check whether traffic statistics collection is configured for domain users. If the fault persists, contact Huawei technical support engineers.

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Updated: 2019-05-10

Document ID: EDOC1000079719

Views: 455631

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