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Administrator Guide 15

OceanStor 5300 V3, 5500 V3, 5600 V3, 5800 V3, and 6800 V3 Storage System V300R003

Routine maintenance activities are the most common activities for the storage device, including powering on or off the storage device, managing users, modifying basic parameters of the storage device, and managing hardware components. This document applies to the system administrators who are responsible for carrying out routine maintenance activities, monitoring the storage device, and rectifying common device faults.
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Types of Information to Be Collected

Types of Information to Be Collected

The information to be collected includes the basic information, fault information, storage device information, network information, and application server information.

Types of Information to Be Collected

Collect the types of information specified in Table 11-1 and send them to maintenance engineers.
Table 11-1  Types of information to be collected

Information Type



Basic information

Device serial number and version

Provide the serial number and version of the storage device.

You can log in to the DeviceManager and query the serial number and version of the storage device in the General area.

Customer information

Provide the customer's contact person and contact means.

Fault information

Occurrence time

Record the time when a fault occurs.


Record the symptom when a fault occurs, for example, an error dialog box or an event notification.

Operations performed before a fault occurs

Record the operations performed before a fault occurs.

Operations performed after a fault occurs

Record operations that are performed before reporting the fault to maintenance personnel.

Storage device information

Hardware module configuration

Record the configuration of the hardware modules in the storage device.

Indicator status

Record status of the storage device indicators, especially the indicators in orange or red.

For details about indicator status, see the .

System data

Manually export the operating data, and system logs of the storage device.

Alarms and events

Manually export the alarms and events of the storage device.

Network information

Connection mode

Describe the networking mode between application servers and the storage device, for example, Fibre Channel or iSCSI networking.

Switch model

Record the switch models if any switches exist on the network.

Switch diagnosis information

Manually export switch diagnosis information, including startup configurations, current configurations, interface information, time, and system versions.
You must use the serial port to log in to the CLI and run the display diagnostic-information command to collect switch information. For details about this command, see the CloudEngine 7800&6800&5800 Series Switch V100R003C10 Product Documentation.

Network topology

Describe the network topology or provide the network diagram.

IP address information

Describe the IP address allocation principle or provide an IP address allocation list if the iSCSI networking mode is used.

Application server information

Operating system version

Record the types and versions of the operating systems installed on the application servers.

Port rate

Record the port rates of the application servers connected to the storage device. For details about how to view port rate, see Help.

Operating system logs

View and export the operating system logs.

Updated: 2019-04-17

Document ID: EDOC1000084191

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