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FusionServer Tools 2.0 InfoCollect User Guide 33

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Failure of Collecting BMC Log Files

Failure of Collecting BMC Log Files

  • Fault symptom: The error message "Log file is not found, please try collect again later.Upload file to device fail, please check space is enough or not." is displayed during server BMC log file collection.
  • Fault cause: The available space of the BMC is insufficient. As a result, the collected log files cannot be stored.
  • Solution: Clear /tmp on the BMC as follows:
    1. Open the remote connection tool (for example, MobaXterm, which can be downloaded from its official website), as shown in Figure 6-2.
      Figure 6-2 MobaXterm
    2. Click New session.

      The Session settings window is displayed, as shown in Figure 6-3.

      Figure 6-3 Session settings
    3. Set Remote host to the BMC IP address, and click OK.

      The window for entering the BMC user name and password is displayed, as shown in Figure 6-4.

      Figure 6-4 Entering the BMC user name and password
    4. Type the BMC user name, press Enter, type the BMC user password, and press Enter.

      The tmp/ directory of the BMC is displayed, as shown in Figure 6-5.

      Figure 6-5 Directory tmp/
    5. Select all files in the tmp/ directory, right-click them, and choose Delete from the shortcut menu to delete them.
    6. Clear the tmp/ directory and use the InfoCollect tool to collect BMC logs again.
Updated: 2019-08-31

Document ID: EDOC1000093346

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