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FusionServer Tools 2.0 InfoCollect User Guide 32

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Collecting Windows Log Files

Collecting Windows Log Files

Scenario

Collect Windows log files of a server.

Prerequisites

Conditions

  • A Huawei V2, V3 or V5 server (excluding KunLun server) is available.
  • The InfoCollect_Windows.zip file has been uploaded to the target server.
  • You have logged in to Windows as an administrator.
  • You have backed up key data, and checked the CPU usage, memory usage, and available disk space to ensure that InfoCollect is operating properly.
  • The IP address of the service network port on the target server must be pinged

Procedure

  1. Decompress the InfoCollect_Windows.zip file, as shown in Figure 4-1.

    Figure 4-1 Decompressing the InfoCollect_Windows.zip file

  2. Go to the FusionServer Tools-InfoCollect-V125\InfoCollect-Windows\InfoCollect-Windows directory, as shown in Figure 4-2.

    Figure 4-2 Going to the FusionServer Tools-InfoCollect-V125\InfoCollect-Windows\InfoCollect-Windows directory

  3. (Optional) Modify the config.ini configuration file to specify the log files to be collected, as shown in Figure 4-3.

    Figure 4-3 config.ini configuration file

    Change the value of flag to specify whether to collect a log file. InfoCollect collects all log files by default, as shown in Figure 4-4.

    Figure 4-4 Modifying the config.ini configuration file
    NOTE:

    You are advised to check the log files to be collected. If you do not want to collect a log file, set flag to no.

  4. Right-click the infoCollect.bat file in the FusionServer Tools-InfoCollect-V125\InfoCollect-Windows\InfoCollect-Windows directory and choose Run as administrator from the shortcut menu, as shown in Figure 4-5.

    Figure 4-5 Choosing Run as administrator

    The collection of Windows log files starts. Figure 4-6 shows collection process information.

    NOTE:

    The collection process will last several minutes.

    Figure 4-6 Collection process information

    After log file collection is complete, the information shown in Figure 4-7 is displayed.

    Figure 4-7 Information indicating that log file collection is complete
    NOTE:

    If the information shown in Figure 4-8 is displayed after log file collection is complete, manually collect crash files to your local computer. Crash files are large. You need to manually collect crash files for fault diagnosis.

    Figure 4-8 Crash file information

  5. Confirm that all log files are collected based on the content of the filelist.txt file in Figure 4-9.

    You can filter the collected log files and then compress them into a package.

    Figure 4-9 Content of the filelist.txt file
    NOTE:

    You are advised to compress log files before sending them to Huawei for analysis.

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Updated: 2019-01-09

Document ID: EDOC1000093346

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