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CM/5/USERONLINEFAIL
Parameters
| Parameter Name | Parameter Meaning |
|---|---|
| [STRING] | Indicates information about a user failing to go online including user type, user name, user MAC address, user IP address, VPN name, access time, and failure reason. |
Procedure
- For a local authentication user, run the display local-user command to check whether the user account has been configured on the device. For a remote authentication user, check whether the user account has been configured on the authentication server.
- If the user account has been configured, run the display domain command to check whether the authentication method is correctly configured in the AAA domain.
- If the authentication method is correct, contact technical support personnel.