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Log Reference

AR120, AR150, AR160, AR200, AR1200, AR2200, AR3200, and AR3600 V200R007

This document supports all the logs of device, including the parameters, meaning, possible causes and solution.
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SVPN_UM/4/GATEWAY_MAX_USER

SVPN_UM/4/GATEWAY_MAX_USER

Message

SVPN_UM/4/GATEWAY_MAX_USER:The number of users connected to the virtual gateway reaches the threshold. (VGName=[STRING], MaxUserNumber=[ULONG])

Description

The number of online users on a virtual gateway reaches the maximum number that the virtual gateway supports, so no more user can log in to the SSL VPN gateway.

Parameters

Parameter Name Parameter Meaning
[STRING]

Name of the virtual gateway

[ULONG]

Maximum number of online users allowed by the virtual gateway

Possible Causes

1. The maximum number of online users allowed by the virtual gateway is small.

2. The number of actual online users is large.

Procedure

  1. Run the display sslvpn gateway gateway-name command in any views to check the maximum number of online users allowed by the virtual gateway. Determine whether the maximum number is appropriate.

    • If the maximum number of online users allowed by the virtual gateway is small, go to step 2.
    • If the maximum number of online users allowed by the virtual gateway is appropriate and the number of actual online users is large, go to step 3.

  2. Run the max-user number command in the virtual gateway view to change the maximum number of online users allowed by the virtual gateway.
  3. Run the cut user { name user-name | id user-id | all } command in the virtual gateway view to forcibly disconnect a user from a virtual gateway.
  4. End.
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Updated: 2019-05-29

Document ID: EDOC1000097209

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