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Log Reference

AR120, AR150, AR160, AR200, AR1200, AR2200, AR3200, and AR3600 V200R007

This document supports all the logs of device, including the parameters, meaning, possible causes and solution.
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UPDATE/4/DOWNLOAD_FAIL

UPDATE/4/DOWNLOAD_FAIL

Message

UPDATE/4/DOWNLOAD_FAIL(l): Failed to download the new version. (SyslogId=[syslog-id], User=[username], IP=[ip-address], Module=[module], Status=[status], Duration(s)=[duration], Reason=[reason], Suggestion=[suggestion])

Description

Failed to download the new version.

Parameters

Parameter Name Parameter Meaning

syslog-id

Log ID

username

User name that is used to perform the update operation.

For scheduled update, SystemTimer is displayed for this parameter. If the system cannot obtain the user name, ** is displayed.

ip-address

IP address of the user that performs the update operation.

If the system cannot obtain the IP address, ** is displayed.

module

Update module, which can be:

  • IPS-SDB: IPS signature database
  • SA-SDB: SA signature database
  • CNC: malicious domain name database

status

Update status, which can be:
  • manual-update: manual update
  • auto-update: automatic update

duration

Duration for downloading the signature database, in seconds

reason

Causes of the downloading failure, including:

  1. Failed to perform DNS resolution.
  2. Connecting to the security server failed.
  3. The update service of components expires.
  4. The update service is not activated.
  5. Failed to verify the update file.
  6. The current update request is terminated.
  7. Disconnected from the update server.
  8. Online update init error.
  9. The free space of the storage card is insufficient.
  10. The storage card is not in position or formatted.
  11. No signature database is available.
  12. Failed to perform DNS of the download server.
  13. Connecting to the download server failed.
  14. The proxy server authentication failed.
  15. Failed to perform DNS of the proxy server.
  16. Connecting to the proxy server failed.
suggestion

Suggestions for rectifying the signature database loading fault:

  1. Check the Internet settings and try again later.
  2. Check the Internet settings and try again later.
  3. Update the upgrade service.
  4. Purchase the upgrade service.
  5. Download the upgrade file again.
  6. Confirm the operation of terminating the upgrade.
  7. Check the network condition.
  8. Check in-service upgrade configuration.
  9. Ensure that the storage card has sufficient space for the upgrade.
  10. Ensure the storage card is in position and formatted.
  11. Contact customer service engineers.
  12. Please check the DNS server configuration.
  13. Please check the Internet connection, and try again later.
  14. Please check the update proxy configuration.
  15. Please check the DNS server configuration.
  16. Please check the Internet connection, and try again later.

Possible Causes

The possible cause is displayed in the reason field in the log.

Procedure

  1. If the problem persists, contact Huawei technical support personnel.
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Updated: 2019-05-29

Document ID: EDOC1000097209

Views: 67037

Downloads: 181

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